Refund policy

Return and Refund Policy

Thank you for shopping with us. Each painting in our store is an original work of art, created with care and attention. Please read our return and refund policy carefully before making a purchase.

Returns

According to EU consumer protection laws, customers have the right to return goods purchased online within 14 days of receiving the item. However, this right does not apply to custom-made or clearly personalized items. While our original paintings are not customized per order, they are one-of-a-kind artworks, and returns are considered on a case-by-case basis.

To request a return, please contact us at [your email] within 14 days of receiving your order. The item must be returned in its original condition and securely packaged to prevent damage.

Refunds

If the return is approved:

• You will receive a refund to your original payment method within 14 days of us receiving the artwork back.

• The buyer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing insurance, as we cannot refund items lost or damaged in return transit.

Damaged Items

If your artwork arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and packaging. We will work with you to resolve the issue, either via replacement (if possible), repair, or refund.

Exceptions

We reserve the right to refuse a return or issue only a partial refund if the returned item:

• Is not in its original condition

• Is returned late

• Has been damaged due to improper repackaging

For any questions, feel free to contact us.